Vacancies at Siyandza

Current Vacancy at Siyandza: Facilitator

Interested in becoming a Skills Development Facilitator?

Title: Facilitator

Department: Skills Development

Reports to: Facilitator Team Leader

Job summary

Implementation and facilitation of skills programs and training courses, including discoveries, material development and assessments.

Roles and Responsibilities

• Updating and maintenance of training material and or programs
• Implementation of training courses/skills programs
• Facilitation of training courses/skills programs
• Assessment of learners
• Responsibility for all aspects of implementation of training courses/skills programs, such as printing of training material, organising venue, keeping registers
• Provide, prescribed daily feedback on each training intervention
• Provide prescribed feedback after each training program
• Submit prescribed post training documentation on or before due date to the relevant person
• Ensure adherence to Training Schedule
• Ensure that you make yourself aware of all schedule updates via the company web, e-mail or telephone call to your line manager or by any other means necessary.
• Active involvement in discoveries for new and existing clients
• Play a role in client relations

Minimum requirements

• Matric certificate achieved
• Minimum 1 year experience as a facilitator
• Excellent communication skills
• Experience in customer service industry or Call Centre History
• Enthusiastic individual
• Knowledge of NQF

Abilities Required

• Excellent Communication Skills
• Presentation Skills
• Material Development Skills
• Listening Skills
• Sensitivity to others
• Influence
• Conflict Management
• Time Management
• Self Motivation
• Teamwork
• Planning and organising
• Attention to detail
• Work with minimal supervision

Does this sound like something you would excel in? Please email your CV to jobs@siyandza.co.za . Alternatively complete the form on the Vacancies page.