Siyandza Free Training Assessment Program

Problems in your call centre? Siyandza can help – for free!

Do you have a call centre retention strategy? Are you having problems within your organisation that you are unable to resolve?

If traditional call centre training courses are just not giving you the return on investment you need, Siyandza Skills Development is the solution you have been looking for. Not only do we offer you an assessment of your organisation, analysing needs and skill gaps, but we do it at absolutely no cost to you.

As an expert in the call centre training arena, Siyandza has created a customised Free Assessment program that will evaluate problem areas in your organisation and formulate a comprehensive report to assist you in finding the solution.

Siyandza’s free assessment is a key tool in the development of an effective call centre retention strategy, as well as in the decision for effective future call centre training.

How do I know if I need a Free Assessment?

Does your organisation have a training strategy for all levels of the business?
Does your organisation struggle with staff retention?
Are your call centre operators consistently tardy?
Is there attrition within your organisation?
Is there a generally negative attitude or negative behaviour among your agents?
Are you struggling to understand why certain individuals reacting inappropriately?

If these are some of the symptoms you are experiencing within your call centre environment, the Siyandza free assessment can assist you in finding the root of the problem, and in taking the first steps towards the solution.

Is this program only for Call Centres?

No. Because the program is customisable we can implement it in any industry. Often the lack of sufficient Change Management can attribute to negative behaviour and skill gaps across your organisation.

So what happens next?

If you are interested contact us.
We will contact you with the next steps regarding your assessment
A meeting will be set up to discuss how Siyandza will assist you, as well as to obtain your objectives, mission and values of your organisation
The target audience is established
Previous examples of assessments will be taken for clarity
During the first meeting the operational statistics (call duration, average handling time, first call resolution just to name a view) will be discussed to establish if they are a problem area
Evaluation methods are established
The assessment is carried out on-site
The observations are formulated in an extensive report and sent to the client

Are you ready to grow your people and grow your business?