Siyandza Free Call Centre Training Review

Problems in your call centre? Siyandza can help!

As an expert in the call centre training arena, Siyandza has created a customised
Free Call Centre Training review that will evaluate areas in your call centre and
formulate a comprehensive report to assist you in finding the solution.

How do I know if I need to review my Call Centre training?

• Does your organisation have a training strategy for all levels of the business?
• Does your organisation struggle with staff retention?
• Are your call centre operators consistently tardy?
• Is there attrition within your organisation?
• Is there a generally negative attitude or negative behaviour among your agents?
• Are you struggling to understand why certain individuals reacting inappropriately?

If these are some of the symptoms you are experiencing within your call centre environment,
we can assist you in finding the root of the problem, and in taking the first steps towards the solution.

So what happens next?

If you are interested contact us.

1. We will contact you with the next steps regarding your review
   
2. A meeting will be set up to discuss how Siyandza will assist you, as well as to obtain your objectives, mission and values of your organisation
   
3. The target audience is established
   
4. Previous examples of reviews will be taken for clarity
   
5. During the first meeting the operational statistics (call duration, average handling time, first call resolution just to name a view) will be discussed to establish if they are a problem area
   
6. Evaluation methods are established
   
7. The review is carried out on-site
   
8. The observations are formulated in an extensive report and sent to the client