Siyandza the Company

Siyandza Skills Development is an accredited, full service call centre training and middle management training provider. Siyandza is committed to delivering outcomes-based training solutions tailored to client-specific requirements throughout South Africa.

The company was established in September 2006 after a significant gap was identified in the call centre and middle management training areas within the service industry.

The problem identified was an often painful detachment between the training providers and their clients. Many businesses and training solution providers in the industry "train for the sake of training" and do not fully understand the intricacies of the soft skills training.

Siyandza was created to bridge the gap by developing a training methodology that:

• Is focused on the learner
• Provides the learner with the support needed to successfully apply the skills acquired this training.

Services SETA accredited training

Siyandza is accredited with the Services Sector Education and Training Authority (Services SETA). In essence, this qualifies Siyandza as a provider that has the ability to develop, deliver and evaluate learning programs for specified registered unit standards or qualifications.

Siyandza Skills Development believes in the principles of outcomes-based education and training. All of our programs are developed and conducted with these practices and principles in mind.

We deliver effective and focused training of the highest quality

We offer:

• Learner success, while
• Ensuring the business achieves maximum output from the training interventions.

Based on these fundamentals, Siyandza is able to offer programs that meet the requirements of any business needs.

SETA Accreditation Definition

SETA Accreditation Definition: the certification, usually for a particular period of time, of a person, a body or an institution which possess the capacity to fulfil a particular function in the quality assurance system set up by the South African Qualifications Authority (SAQA) in terms of the Act.

Providers who are accredited to deliver NQF (National Qualifications Framework) Aligned training programs must be:

• Accountable for the management, development and delivery of learning programs and services leading to standards and qualifications for which they are accredited.
• Responsible for ensuring the quality of the learning experience according to the requirements of the registered standards and qualifications.
• Responsible for recording, researching and reporting the achievements of learners, and the impact of their learning services in respect to the standards and qualifications for which they are accredited.

BEE Contribution Status

We understand the value of Black Economic Empowerment and we therefore value our BEE status.

Siyandza has been verified as a Level 1 BEE contributor:

• Date verified: April 1, 2009
• B-BBEE procurement recognition level of 135%
• Black owned: 50%

Siyandza was independently verified by Emex in terms of the Broad-Based Black Economic Empowerment Act, which forms part of the South African Government Black Economic Empowerment Strategy and as per the Codes of Good Practice.

Click on the Emex image to your right to view our BEE certificate.