Call Centre Quality Assurance Training

Are you involved in maintaining quality within a Call Centre?

The Quality Assurance team maintain quality mainly through the established practice of remote call monitoring.

The focus is on Call Quality Checklists to prevent deviations from process and standards. Any deviations from prescribed quality are usually communicated to various team leaders in the centre.

The QA team is predominately drawn from the staff of the call centre, each bringing their own set of product / campaign specialist knowledge.

Call Centre Quality Assurance Course

This course provides the tools and skills needed by the Quality Assurance practitioner, who is actively seeking out a good balance between the need for a really great conversation with every customer, and the achievement of the targets set by management.

Who should attend?

This course is suitable for anyone working in a call centre environment in a department responsible for the setting and monitoring of quality standards.

Training Dates 2010

Month	Dates	Registration Info (Click on icon to download)
July	Thursday - Friday 29th and 30th July	Course Outline Registration form
August	Thursday - Friday 19th and 20th August	Course Outline Registration form