Call Centre Management Training

Managing a Call Centre?

Managing a call centre operation can often seem to be a frightening task to those who have just been appointed as Operations Managers.

In this role, you will be expected to make educated decisions to ensure the smooth functioning of all departments and people in your team – while ensuring important client expectation targets are met!

Call Centre Operations Management Course

This course will introduce you to important call centre terminology and skills and tools you can use to effectively manage your call centres outputs.

Some of the key components in this course:

• The purpose, place and positioning of the Call Centre.
• Profitable processes taking into account quality VS quantity, Risk and more.
• Importance of managing the "people" aspect in Call Centres.

Who should attend?

• Newly appointed into a Call Centre Management role or similar
• Working as a Call Centre Manager wanting to improve their existing knowledge of call centre operations.

Training Dates 2010

Month	Dates	Registration Info (Click on icon to download)
Please contact us for the next training date.