Call Centre Agent Training - Customer Service Course

Do you want to become part of the exciting Call Centre Industry?

Providing excellent customer service is at the heart of a call centre's main operational objective. Customer Service Agents are in great demand in this industry, therefore it is important to have the right combination of skills to help you be the best!

Call Centre Agent Customer Service Course

This course will provide new and existing agents with the knowledge and tools to ensure they keep giving the best service, every time.

By the end of this course learners will be able to:

• Understand the principles of good customer service
• Understand what customers are expecting from them/the company
• Use communication skills to adapt to different customer service situations

Who should attend?

• existing call centre agents
• those wanting to enter a call centre environment as an agent

Training Dates

Month	Dates	Registration Info (Click on icon to download)
August	Monday - Wednesday 23th, 24th and 25th August	Course Outline Registration form