Call Centre Agent Training - Meet Performance Standards

Want to improve your call centre understanding and awareness?

Commonly used call centre measurements are implemented to confirm performance standards. Truly understanding these measurements and being able to apply them in various customer service situations should not be underestimated.

Call Centre Agent - Meet Performance Standards Course

This course is designed for the call centre agent who is looking to improve their understanding and awareness of measurements commonly used in a call centre and what they mean to individual and team performance.

By the end of this course learners will be able to:

• Understand the principles of good customer service
• Understand what customers are expecting from them/the company
• Use communication skills to adapt to different customer service situations

Who should attend?

• existing call centre agents

Training Dates

Month	Dates	Registration Info (Click on icon to download)
Please contact us for the next training date.