Siyandza  Courses  Call Centre Courses

Call Centre Courses

Our Call Centre courses are designed to address skills within all the departments of a Call Centre, such as Quality Assurance, Workforce, agents and leaders.

We suggest an approach whereby a customised solution is created for our clients.

All of our call centre courses are aligned to the NQF and many are credit bearing.

Below is a list of our Call Centre courses:

  • Call Centre Culture

  • Performing in a Call Centre

  • Service Excellence in a Call Centre

  • Team Work in a Call Centre

  • Introduction to Workforce Management

  • Call Centre WFM

  • Effective Quality Assurance in a Contact Centre

  • Handling Customer Complaints

  • Problem Solving in a Contact Centre

  • Leading a Call Centre Team

  • Effective Coaching in a Call Centre

  • Effective Campaign Management in a Call Centre


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